Centralizing Cab Dispatch, Driver Allocation, and Billing for a Travel Agency

A regional travel agency in Chennai took every cab booking over a single telephone helpline. Each booking meant writing trip details on paper slips or spreadsheets, then calling drivers one by one to find out who was on duty, where they were, and which vehicle they drove. During peak travel hours callers waited on hold or got a busy signal, and invoices went out one to three days after the trip because every tariff was worked out by hand.

• Pickup points, drop points, passenger counts, vehicle classes, and schedules were typed into spreadsheets by hand, and transcription errors were frequent.
• With no GPS tracking, the operations team could not confirm where a driver was and could only estimate pickup times.
• Passengers had no view of vehicle arrival, ride tariff, or driver details until someone from the operations team called them back.
• The booking desk depended on whoever answered the phone, so peak hours and absences directly meant missed reservations.

Falcon is a cab booking and fleet dispatch application built on Lumiere and delivered in 2–3 weeks. It replaces the phone desk with one connected flow, so a booking moves from request to driver assignment, live tracking, and invoice without being re-entered or re-confirmed over a call.

• Passengers submit pickup and drop points, vehicle category, preferences, date, and time through a structured booking form, and each request lands directly in the dispatch queue.
• The operations team sees incoming bookings, live vehicle locations, and driver duty status on one shared board, where the system matches each booking to an available driver and vehicle of the right class for confirmation in under a minute.
• The operations team and passengers follow the vehicle in real time from dispatch to drop-off.
• Rate cards configured to the agency's tariffs price each trip by route distance and vehicle category, and the digital invoice is sent the moment the ride closes.